About关于我 Method方法 Projects项目 Contact联系
Discovery · Solution Design · Impact 发现问题 · 方案设计 · 商业成果

Jackie Hu

胡佳琪

Digital Solutions

数字化解决方案

I turn ambiguous business problems into digital solutions — from discovery to measurable commercial impact. Automotive, luxury and FMCG.

我把模糊的业务问题变成可落地的数字化解决方案——从发现问题到可衡量的商业成果。汽车、奢侈品、快消。

Since 2020
In the Field
从业至今
F500
Client Tier
世界500强
0
Languages
掌握语言
About关于我

Between what a brand intends and what a market does. 在品牌的意图,和市场的反应之间。

A brand arrives with an intention — a positioning, a standard, a thing it wants to mean to people. The market responds on its own terms, which are rarely the same terms. My work sits between the two: reading what customers are actually responding to, and turning that into something a product or design team can build.

品牌总是带着一个意图过来——一套定位、一个标准、一个它希望自己在人们心里成为的样子。而市场按自己的逻辑回应,这两套逻辑很少对得上。我的工作在这两者中间:读懂客户真正在回应什么,再把它变成产品或设计团队能落地的东西。

How I Work
方法与生态
Solutions Toolkit 解决方案工具箱
Requirements Discovery需求发现 Solution Design方案设计 Conversion Funnel Design转化漏斗设计 Pre-Sales & Product Demos售前方案与演示 CRM / SCRM Dashboards & KPI数据看板与 KPI UAT & Vendor ManagementUAT 与供应商管理 AR / AI Solutions
China Commerce Ecosystem 中国商业生态
WeChat RED Douyin Tmall JD.com
Research Methods 研究方法
In-Store Observation门店行为观察 Intercept & In-Depth Interviews拦访与深度访谈 Segmentation & Personas消费者分群与画像 Funnel & Behavioural Analytics漏斗与行为数据分析 AI-Assisted SynthesisAI 辅助编码与综合
Languages
语言能力
中文
Native 母语
English
Advanced 高级
Français
Convers. 日常交流
Method方法

Where the evidence has to come from. 证据该从哪里来

Different questions need different evidence. A positioning call and a usability problem are not answered the same way — most of the work is deciding which quadrant a brief actually sits in.

不同的问题需要不同的证据。定位判断和易用性问题,本来就不该用同一种方式回答——大部分功夫花在判断一个需求究竟落在哪个象限。

THE MARKET · category, competitors, size 市场侧 · 品类 · 竞争 · 规模 THE PERSON · behaviour, motivation, meaning 个体侧 · 行为 · 动机 · 意义 DEPTH 深度 SCALE 规模 Competitive experience walkthroughs Expert & stakeholder interviews Trend and desk research Market and category scanning Segment sizing Competitive benchmarking Surveys Funnel & behavioural analytics A/B testing AI-driven pattern detection & model calibration In-context observation Intercept & in-depth interviews Segmentation from behaviour

Most of my work has started in the lower-left quadrant — depth on the person — because the briefs I get tend to arrive before anything exists to measure. The rest of the map is what makes that evidence usable: sizing tells you whether a finding is worth acting on, competitive work tells you whether the position is already taken, and analytics tell you afterwards whether the call was right. A finding without the other three quadrants is an anecdote. 我的工作大多从左下角开始——个体侧的深度——因为需求到我这里时,通常还没有可以度量的东西。地图上其余三块,是让这份证据变得可用的部分:规模告诉你一个发现值不值得动手,竞争告诉你这个位置是不是已经被占了,行为数据在事后告诉你当初判断得对不对。只有一个象限的发现,是轶事,不是结论。

Selected Work精选案例

Projects that moved the needle. 真实落地,数据说话

Kering Pavilion at CIIE 2025
Kering · 开云集团
AR Gamification · CIIE 2025
Demo 1
演示 1
Demo 2
演示 2
01 / 05 · Luxury · Exhibition
01 / 05 · 奢侈品 · 国家级展会

Kering Pavilion at CIIE 2025 — AR Treasure Hunt 2025 进博会开云馆 · AR 寻宝互动体验

Ten Houses, one pavilion, six days. The problem was not the installation — it was what this pavilion was for once the doors closed. We designed the hardware as well as the software, so the position had to be settled before anything was built.

十个品牌、一个展馆、六天。要解决的不是装置本身,而是门关上之后,这个展馆到底为了什么。硬件和软件都是我们设计的,所以定位必须在动工之前就定下来。

//
Conversion logic built into the experience: every AR interaction ends in a shareable, trackable WeChat touchpoint — expo foot traffic converted into owned social reach and private-domain assets, not just dwell time. 转化逻辑内嵌于体验:每次 AR 互动都以可分享、可追踪的微信触点收尾——把展会公域客流沉淀为品牌自有传播与私域资产,而非止步于"停留时长"。
0+
Houses in
One Journey
品牌空间
一线串联
1-Tap
Share
一键
分享
To WeChat
直达微信
Expo →
Private
公域 →
私域
Traffic Conversion
客流沉淀
Stakeholder Research Visitor Observation Positioning Hardware + Interface
WATCH FIT 5 · drag to rotate — live production build WATCH FIT 5 · 拖动旋转——线上真实交付版本
Huawei · 华为
3D Interactive Web
● Live 3D
02 / 05 · Consumer Tech
02 / 05 · 消费科技

Global 3D Interactive Product Experiences 华为全球官网 3D 互动产品页

Delivered web-based interactive 3D product experiences for Huawei's global consumer sites — Mate 80 Pro, FreeClip 2 and WATCH FIT 5 — embedded at the point of purchase on official commerce pages across international markets. Owned the requirements-to-launch pipeline: specs, engineering and vendor alignment through UAT, and multi-market rollout.

为华为全球消费者官网交付 3D 互动网页——覆盖 Mate 80 Pro、FreeClip 2、WATCH FIT 5 多条产品线,直接嵌入各国官网商城购买页的成交环节。端到端负责从需求到上线:规格文档、工程与供应商协同 UAT、多市场发布。

//
The 3D window in this card is the actual production deliverable, streamed live from the official deployment — not a mockup. 卡片中的 3D 窗口即为线上生产环境的真实交付物,直连官方部署——不是演示稿。
0
Product Lines
Delivered
产品线交付
Global
Rollout
全球
多市场
Multi-market Sites
多国官网上线
In-Page
3D
官网
内嵌
Commerce Embedded
购买页集成
Comparative Evaluation Interaction Design Cross-device Validation
M&M's Disneytown Flagship Opening, Shanghai
Mars · M&M's 玛氏
WebAR · O2O Retail
Demo
演示
03 / 05 · FMCG Retail
03 / 05 · 快消零售

M&M's Disneytown Flagship — WebAR O2O Funnel M&M's 迪士尼小镇旗舰店 · WebAR O2O 转化漏斗

For the launch of the world's first M&M's AR interactive experience store — the opening that made Shanghai the brand's only "dual-store city" — delivered an interactive WebAR game and in-store installation wired into an O2O acquisition funnel: play → scan → member registration → CRM asset. Data dashboards tracked every step against commercial KPIs.

全球首家 M&M's 品牌 AR 互动体验门店在迪士尼小镇启幕,上海由此成为品牌全球唯一"双店城市"。交付互动 WebAR 游戏与门店装置,并接入 O2O 获客漏斗:游戏互动 → 扫码 → 会员注册 → 沉淀为品牌 CRM 资产;数据看板全程对照商业 KPI 追踪每一步转化。

//
Retail entertainment engineered as an acquisition channel — a 2-minute average session converted foot traffic into first-party member data the brand owns and can re-market to. 把零售娱乐设计成获客渠道——平均 2 分钟的互动停留,将线下客流转化为品牌自有的一方会员数据,可持续复购触达。
0min分钟
Avg. Session
Duration
平均互动
停留时长
O2O →
CRM
O2O →
会员
Acquisition Funnel
获客漏斗
Only
Dual-City
唯一
双店城市
Global First
全球首例
In-store Observation Behavioural Metrics Conversion Research
Ulysse Nardin · 雅典表
Web3D/AR E-Commerce
04 / 05 · Luxury Watches · E-Commerce
04 / 05 · 奢侈腕表 · 电商

Ulysse Nardin — Omnichannel Digital Ecosystem & AR Integration 雅典表 · 全渠道数字生态与 AR 整合

Owned full-cycle delivery for Ulysse Nardin's Web3D/AR e-commerce ecosystem — real-time 3D watch rendering with accurate metallic shader detail, plus a smart CMS enabling one-click asset deployment across every market. Validated core technical functionality and stayed close to the client relationship to open up upsell and cross-sell.

端到端负责雅典表 Web3D/AR 电商生态的交付——实时 3D 腕表渲染(精确金属材质计算),配合智能 CMS 实现全球市场一键素材部署。同时验证核心技术功能、维护客户关系,为追加销售和交叉销售打开空间。

//
Fast AR try-ons cut friction in high-value purchase decisions, while the smart CMS shortened local asset adaptation time for every global launch — lifting engagement across the 3D watch catalog. 快速 AR 试戴降低了高客单价购买决策的摩擦,智能 CMS 大幅缩短了每次全球上线的本地素材适配时间——同时提升了 3D 腕表目录的用户互动时长。
VIP
Clienteling
VIP
私人洽购
High-Value Scenario
高价值场景
One-Click
Deploy
一键
部署
Cross-Channel CMS
跨渠道内容管理
Global
Launches
全球
上线
E-Commerce Rollout
电商多市场上线
Web3D Rendering Smart CMS Client Relationship Management
Anker
CGI & AR Campaign · APAC
05 / 05 · Consumer Electronics · Regional Campaign
05 / 05 · 消费电子 · 区域活动

Anker — APAC Regional Landmark CGI & AR Campaign Anker · APAC 区域地标 CGI 与 AR 活动

Led regional vendor coordination and stakeholder alignment across APAC markets for a multi-market phygital campaign — cinematic CGI composited onto real landmark footage via WebAR spatial mapping. Owned quality governance and technical validation to keep every market on-time and on-brand.

主导 APAC 多市场虚实融合活动的区域供应商协调与干系人对齐——电影级 CGI 通过 WebAR 空间映射合成到真实地标影像上。负责质量把关与技术验证,确保每个市场按时、符合品牌调性交付。

//
Landmark-scale CGI storytelling drove regional buzz across 5 localized films, with AR vouchers looping social engagement back into measurable, high-value local leads. 地标级 CGI 叙事在 5 部本地化影片中带动了区域话题度,AR 优惠券把社交互动闭环转化为可衡量的高价值本地线索。
0
Localized
Films
本地化
影片
APAC
Rollout
APAC
区域上线
Regional Activation
区域活动
Social →
Leads
社交 →
线索
Cross-Channel Conversion
跨渠道转化
Vendor Coordination Quality Governance CGI & VFX